FlyMachine SA Policy Overview

Explore the comprehensive guidelines that ensure a seamless experience with FlyMachine. Our policies are designed to uphold transparency, security, and user satisfaction.

FlyMachine SA Policies, Terms & Conditions

Last updated: 2026-06-01

Thank you for supporting FlyMachine SA. We supply and support specialist paragliding, paramotoring, hang-gliding, and related aviation equipment.

Because many of our products are safety-critical, high-value, imported, used, or specially ordered for each client, the following policies apply to all purchases, bookings, services and orders placed with FlyMachine SA.

By placing an order, booking a service, booking a guided trip, or making payment to FlyMachine SA, the customer confirms that they have read, understood and accepted these terms.

1. General Product Policy

FlyMachine SA supplies specialist aviation products including, but not limited to:

  • Paragliding wings
  • Paramotor wings
  • Hang-gliding related equipment
  • Reserve parachutes
  • Harnesses
  • Accessories
  • Engine parts
  • Propellers
  • Containers, bridles and safety equipment
  • Used and second-hand flying equipment

Due to the nature of these products, the customer is responsible for confirming that the selected product, size, model, colour, configuration and intended use are correct before payment is made.

FlyMachine SA will gladly assist with product guidance and recommendations, but the final decision remains with the customer.

2. Reserve Parachute Sizing Policy

Reserve parachutes are safety-critical items and must be selected carefully.

FlyMachine SA will gladly assist customers in selecting a suitable reserve parachute based on available information such as all-up weight, wing type, harness type and intended use. However, FlyMachine SA cannot guarantee that a specific reserve size will fit every harness reserve pocket, container or pouch.

It remains the customer’s responsibility to ensure that the selected reserve parachute is compatible with their harness, container or reserve pocket before purchase.

Customers should check their harness manual, manufacturer information, reserve container specifications and packing compatibility before ordering.

Important Reserve Sizing Notice

If a customer selects or approves a specific reserve size and the reserve does not fit their harness pocket, pouch or container after purchase, the reserve cannot be returned, refunded or exchanged for another size.

This includes, but is not limited to:

  • Reserve too large for the harness pocket
  • Reserve too small for the container
  • Wrong reserve size selected by the customer
  • Wrong bridle option selected
  • Customer changing their mind after purchase
  • Compatibility issues with a customer’s existing harness or container

FlyMachine SA will not be held liable for incorrect reserve sizing where the customer has approved or selected the reserve.

3. Reserve Parachute Returns, Refunds & Exchanges

Reserve parachutes are safety-critical products. Once supplied, delivered, packed, opened, handled, installed, fitted or used, they may no longer be suitable for resale as new.

For this reason, FlyMachine SA does not accept returns, refunds or exchanges on reserve parachutes due to:

  • Wrong size selected
  • Reserve not fitting the harness pocket or container
  • Change of mind
  • Incorrect bridle option selected
  • Customer no longer needing the reserve
  • Customer purchasing another reserve elsewhere
  • Incorrect compatibility with third-party harnesses or containers

Returns will only be considered where the product is proven to be defective, incorrectly supplied by FlyMachine SA, or where required by applicable law.

4. Wing Sales Policy

Paragliding, paramotoring and hang-gliding wings are high-value, specialist aviation products. Many wings are imported, ordered per customer request, or manufactured specifically for the customer by the supplier.

FlyMachine SA will gladly assist customers with guidance on wing model, size and suitability based on the information supplied by the customer. However, the final decision remains with the customer.

The customer is responsible for confirming:

  • Pilot body weight
  • Estimated all-up flying weight (AUW)
  • Motor weight where applicable
  • Harness and reserve weight
  • Intended flying type
  • Skill level
  • Manufacturer weight range
  • Correct wing size, model and colour before placing an order

Changes to Wing Orders

Where possible, FlyMachine SA will assist with changes to a wing order if the supplier has not yet started manufacturing, preparing, allocating or processing the wing.

However, once the supplier has started manufacturing the wing, allocated the stock, processed the order, or confirmed that changes are no longer possible, the order cannot be changed, cancelled, returned or refunded due to customer error or change of mind.

This includes, but is not limited to:

  • Wrong size selected
  • Wrong colour selected
  • Customer changing their mind
  • Customer no longer needing the wing
  • Customer purchasing another wing elsewhere
  • Incorrect pilot weight information supplied
  • Incorrect all-up weight calculation by the customer
  • The wing not being suitable for the customer’s preferred flying style after purchase

Because wings are high-value and often specially ordered or manufactured for the customer, FlyMachine SA does not accept returns, refunds or exchanges on wings once the order has reached a stage where it can no longer be changed with the supplier, unless the product is defective, incorrectly supplied, or where required by law.

Customers are strongly encouraged to confirm all details carefully before paying a deposit or placing an order.

 

5. Special-Order Items

Some products are not kept in stock and must be ordered specially from the manufacturer, supplier or importer.

Special-order items may include, but are not limited to:

  • Wings
  • Reserve parachutes
  • Harnesses
  • Engines
  • Engine parts
  • Propellers
  • Custom accessories
  • Imported items
  • Items ordered in a specific size, colour, model or configuration

Special-order items cannot be cancelled, returned, refunded or exchanged once the order has reached a stage where it can no longer be changed with the supplier, unless the item is defective, incorrectly supplied, or where required by law.

A deposit or full payment may be required before a special-order item is ordered.

6. Used Gear / Second-Hand Equipment Policy

FlyMachine SA may from time to time sell, advertise, broker, inspect or assist with the sale of used or second-hand equipment.

Used equipment may include, but is not limited to:

  • Wings
  • Paramotors
  • Engines
  • Frames
  • Harnesses
  • Reserve parachutes
  • Propellers
  • Helmets
  • Accessories
  • Flying instruments
  • Other aviation-related equipment

Used gear is sold in the condition stated or shown at the time of sale. The customer accepts that used equipment may have normal wear, cosmetic marks, previous repairs, age-related deterioration, UV exposure, fabric ageing, line shrinkage, engine wear, vibration marks, scratches, corrosion or other signs of previous use.

Where possible, FlyMachine SA will describe known defects or visible issues honestly. However, second-hand equipment may have hidden wear or faults that are not visible during a basic inspection.

The customer is responsible for inspecting the item, asking questions and confirming that the used gear is suitable for their intended use before purchasing.

No Returns on Used Gear

Used or second-hand gear cannot be returned, refunded or exchanged due to:

  • Change of mind
  • Wrong size selected
  • Customer deciding the item is not suitable after purchase
  • Cosmetic wear that was visible or expected for used equipment
  • Normal wear and tear
  • Buyer not checking compatibility
  • Buyer not inspecting the item before purchase
  • Buyer finding another item elsewhere

Returns will only be considered where the item was materially misrepresented, incorrectly supplied, or where required by law.

Second-Hand Wings

When FlyMachine SA sells a second-hand wing, the wing will be supplied with a service or inspection carried out by a certified third-party inspector before sale.

This inspection is not carried out by FlyMachine SA. The inspection is performed by an independent certified inspector, and the inspection report or service information will be made available to the customer where applicable.

The inspection may include a general condition check, line check, trim check, porosity check or other relevant checks depending on the wing and its condition.

The purpose of the inspection is to give the customer a better understanding of the wing’s condition at the time of sale. However, the customer accepts that the wing is still a used item and may have normal wear, age-related fabric changes, cosmetic marks, previous use, line shrinkage or other signs of use.

Second-hand wings are sold in the condition stated at the time of sale and cannot be returned, refunded or exchanged due to change of mind, wrong size selection, buyer preference, or the customer later deciding that the wing is not suitable.

FlyMachine SA is not responsible for future wear, damage, misuse, poor storage, incorrect handling, accident damage, or changes in wing condition after the sale.

Second-Hand Engines and Used Paramotors

When FlyMachine SA sells a second-hand engine or used paramotor, the unit will be supplied with a service carried out by one of our head technicians before sale.

The service may include a general inspection, engine check, carburettor check, frame check, fuel system check, propeller check, test run, or other relevant checks depending on the condition and type of unit.

All used paramotors sold by FlyMachine SA will be supplied with a service book. The service book may include details such as the unit information, known history, service work carried out, parts replaced where applicable, technician notes, and recommended future maintenance.

The purpose of the service and service book is to give the customer a clear record of the unit’s condition and work completed at the time of sale.

However, the customer accepts that second-hand engines and used paramotors are still used mechanical items. They may have normal wear, previous use, cosmetic marks, vibration marks, age-related wear, or other signs of use.

A service does not guarantee that the engine or paramotor will never fail in future. Paramotor engines are high-performance two-stroke engines and can be affected by fuel quality, oil mix, tuning, storage, maintenance, operating conditions and pilot handling.

Second-hand engines and used paramotors cannot be returned, refunded or exchanged due to change of mind, buyer preference, normal wear and tear, or the customer later deciding that the unit is not suitable.

FlyMachine SA is not responsible for future wear, damage, misuse, incorrect fuel or oil mix, poor maintenance, overheating, crash damage, incorrect handling, unauthorised adjustments, or changes in condition after the sale.

 

Safety Responsibility on Used Gear

Used aviation equipment should always be inspected and assessed by a competent person before use.

For wings, the customer is encouraged to obtain a professional inspection, porosity test, line check or trim check where applicable.

For engines and paramotors, the customer is encouraged to inspect the unit properly, test-run where possible, and understand that used engines are sold with no guarantee against future failure unless specifically agreed in writing.

FlyMachine SA is not responsible for future failure, wear, damage or safety issues on used gear once it has been purchased, unless specifically agreed in writing or required by law.

7. Deposits and Order Confirmations

A deposit may be required to secure an order, special-order item, guided trip, engine service booking or product reservation.

Once a deposit has been paid and the order has been confirmed, FlyMachine SA may begin procurement, supplier ordering, booking arrangements or preparation work.

Deposits may be non-refundable where costs have already been incurred, supplier orders have been placed, stock has been reserved, or preparation work has started.

FlyMachine SA reserves the right to deduct reasonable costs from any refund where cancellation is accepted.

8. Product Availability and Lead Times

Lead times are estimates only and may change due to supplier availability, customs delays, courier delays, manufacturer delays, weather, public holidays, import processes or circumstances outside of FlyMachine SA’s control.

FlyMachine SA will do its best to keep customers updated, but cannot guarantee exact delivery dates unless specifically agreed in writing.

No compensation will be payable for delays outside of FlyMachine SA’s control.

9. Shipping and Courier Policy

Shipping and courier charges are normally for the customer’s account unless otherwise stated.

FlyMachine SA may assist with arranging courier services, but the courier remains a third-party service provider. Once goods are handed over to the courier, delivery times and handling are outside of FlyMachine SA’s direct control.

The customer is responsible for providing the correct delivery address and contact details.

FlyMachine SA will not be held liable for delays caused by:

  • Incorrect delivery details supplied by the customer
  • Courier delays
  • Customs delays
  • Public holidays
  • Remote area delays
  • Weather disruptions
  • Failed delivery attempts
  • Customer not being available to receive the parcel

Customers must inspect parcels on delivery. If packaging is visibly damaged, the customer should take photos before opening and notify FlyMachine SA as soon as possible.

Any shipping damage must be reported immediately with clear photos of the packaging and product.

10. Risk During Shipping

Where FlyMachine SA arranges courier delivery on behalf of the customer, FlyMachine SA will assist where possible if a claim needs to be made.

However, FlyMachine SA is not responsible for loss, theft, damage or delay caused by a third-party courier, unless otherwise required by law.

Customers may request insurance on courier shipments where available. Insurance costs are for the customer’s account unless otherwise agreed.

11. Engine Servicing Policy

FlyMachine SA may inspect, service, repair or assist with paramotor engines and related equipment.

When a unit is booked in for service, the customer must provide accurate information regarding:

  • Engine model
  • Engine hours
  • Known issues
  • Previous repairs
  • Crash history
  • Fuel and oil used
  • Any abnormal sounds, vibration or power issues
  • Any parts already replaced
  • Any requested work

FlyMachine SA will inspect the unit and advise where possible, but additional issues may only become visible once work has started.

Estimates and Additional Work

Any estimate given before inspection is only an estimate. Final cost may change depending on parts required, labour time, condition of the unit, hidden damage, seized parts, worn components, or additional faults found during inspection.

FlyMachine SA will attempt to notify the customer before carrying out major additional work.

No Guarantee on Used or Worn Engines

Paramotor engines are high-performance two-stroke engines and can fail due to many factors outside of FlyMachine SA’s control, including fuel quality, oil mix, carburettor setup, air leaks, overheating, incorrect running-in, incorrect tuning, poor maintenance, old parts, dirt ingestion or operator error.

A service does not guarantee that an engine will never fail.

FlyMachine SA is not responsible for future engine failure caused by:

  • Incorrect fuel or oil mix
  • Dirty fuel
  • Incorrect carburettor adjustment after collection
  • Overheating
  • Air leaks
  • Old or worn components not replaced
  • Customer refusing recommended repairs
  • Incorrect operation
  • Crash damage
  • Poor maintenance after collection
  • Third-party work carried out after service

Collection and Testing

Where possible, engines may be test-run after servicing. The customer should inspect and confirm the work when collecting the unit.

Once collected, the customer accepts that the unit has been received in the condition presented unless an issue is reported immediately.

12. Parts Used During Servicing

Parts may need to be ordered before or during a service. Lead times for parts are estimates only and may depend on supplier stock, import availability and courier delivery.

Parts specially ordered for a customer’s engine or equipment are non-refundable once ordered, unless defective or incorrectly supplied.

13. Storage Fees for Uncollected Units

Customers must collect serviced or inspected units within a reasonable time after being notified that the unit is ready.

FlyMachine SA may charge storage fees for units not collected within 14 days after notification, unless other arrangements have been made in writing.

FlyMachine SA is not responsible for deterioration, corrosion, battery failure, tyre deflation, fuel degradation or other age-related issues on units left uncollected.

14. Guided Trips and Flying Activities

FlyMachine SA may arrange, promote or assist with guided paramotor trips, flying adventures or related aviation activities.

All flying activities are weather-dependent and subject to safety decisions made by the guide, instructor, pilot, organiser or relevant authority.

FlyMachine SA reserves the right to postpone, change or cancel a flying activity if conditions are unsafe or unsuitable.

Reasons may include, but are not limited to:

  • Strong wind
  • Gusty conditions
  • Rain
  • Poor visibility
  • Unsafe launch or landing conditions
  • Airspace restrictions
  • Pilot safety concerns
  • Equipment concerns
  • Local site restrictions
  • Medical or emergency situations

Customer Responsibility for Guided Trips

The customer is responsible for ensuring that they are fit, capable and properly equipped for the trip.

The customer must provide accurate information regarding:

  • Flying experience
  • Skill level
  • Equipment type
  • Insurance status
  • Medical conditions that may affect flying
  • Licence or rating status where applicable
  • Emergency contact details

FlyMachine SA reserves the right to refuse participation if a pilot is considered unsafe, underprepared, incorrectly equipped, or unsuitable for the planned activity.

Guided Trip Payments and Cancellations

Deposits may be required to secure a place on a guided trip.

Deposits may be non-refundable where accommodation, planning, permits, logistics, transport, guide time or other costs have already been committed.

If FlyMachine SA cancels or postpones a trip due to weather or safety concerns, the customer may be offered an alternative date or arrangement where possible.

Refunds, credits or rescheduling will be handled on a case-by-case basis depending on costs already incurred.

15. Safety and Pilot Responsibility

Paragliding, paramotoring, hang gliding and related aviation activities involve risk.

The customer accepts that aviation equipment must be used correctly, maintained properly and operated within the manufacturer’s specifications and the pilot’s skill level.

FlyMachine SA is not responsible for injury, damage, loss or death caused by:

  • Incorrect use of equipment
  • Poor maintenance
  • Flying outside safe conditions
  • Flying outside manufacturer limits
  • Incorrect reserve installation or packing
  • Incorrect wing size selection
  • Pilot error
  • Weather conditions
  • Third-party instruction or advice
  • Unauthorised modifications
  • Use of damaged or worn equipment

Customers are encouraged to seek proper training, use qualified instructors, follow manufacturer manuals and conduct regular inspections.

16. Product Inspection on Collection or Delivery

Customers must inspect all products as soon as possible after receiving them.

Any issue, incorrect item, shortage, visible defect or shipping damage must be reported to FlyMachine SA immediately.

Products must not be used, fitted, packed, flown, altered, modified or installed if the customer believes there is an issue.

Using or altering the product may affect whether it can be returned or assessed.

17. Warranty and Defective Products

Where a product is defective, not as described, or incorrectly supplied, FlyMachine SA will assess the matter and assist in line with the applicable manufacturer warranty, supplier process and South African consumer law.

Warranty claims may require:

  • Photos or videos of the issue
  • Proof of purchase
  • Product serial number
  • Inspection by FlyMachine SA
  • Inspection by the supplier or manufacturer
  • Return of the item for assessment

Warranty does not cover:

  • Normal wear and tear
  • Misuse
  • Crash damage
  • Incorrect installation
  • Incorrect maintenance
  • Incorrect storage
  • UV damage
  • Salt air corrosion
  • Water damage
  • Heat damage
  • Modification
  • Repairs by unauthorised parties
  • Damage caused by incorrect fuel, oil, setup or operation

No refund, replacement or repair will be processed until the item has been assessed.

18. Pricing and Quotes

All prices are subject to change without notice unless a written quote has been accepted and remains valid.

Quotes are valid for the period stated on the quote. If no validity period is shown, the quote is valid for 7 days.

Imported product pricing may change due to exchange rates, supplier pricing, shipping costs, duties, VAT, bank charges or availability.

FlyMachine SA reserves the right to correct pricing errors.

19. Payments

Orders will only be processed once payment or deposit has cleared.

Proof of payment does not always mean funds have cleared. FlyMachine SA may wait for cleared funds before releasing goods, booking services or placing supplier orders.

Goods remain the property of FlyMachine SA until paid in full.

20. Customer-Supplied Information

The customer is responsible for ensuring that all information supplied to FlyMachine SA is accurate.

This includes:

  • Weight
  • Equipment details
  • Wing size
  • Harness model
  • Engine model
  • Part numbers
  • Delivery address
  • Contact details
  • Trip booking details
  • Service history

FlyMachine SA will not be held liable for losses, delays, wrong orders, wrong sizing or incorrect recommendations caused by incorrect or incomplete information supplied by the customer.

21. Limitation of Liability

FlyMachine SA will not be liable for indirect loss, loss of income, loss of flying time, missed trips, courier delays, supplier delays, injury, damage, or consequential loss resulting from the purchase, use, non-use, delay, servicing, fitting or operation of any product or service, except where liability cannot legally be excluded.

22. Acceptance of These Terms

By purchasing from FlyMachine SA, booking a service, booking a guided trip, paying a deposit, accepting a quote or placing an order, the customer confirms that they accept these policies and terms.

For any questions before ordering, customers are encouraged to contact FlyMachine SA for assistance.

FlyMachine SA
Website: www.flymachine.co.za
Email: sales@flymachine.co.za
Phone: 079 500 3497

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